General

Customer Service

• How can I contact your customer service?
• How can I contact the store?
• What items are available at the store?
• I bought on a fake FOUR website, what can I do?

Shipping

• How long does shipping take?
• What are the shipping costs?
• Do I have to pay customs or import duties?
• I've just placed an order, is it still possible to modify or cancel my order?
• What is the current status of my order?
• Can I collect my order myself?

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Returns

• How do I return my order?
• What are the return conditions?
• I've returned my order. When will I have my money back?
• Can I return items bought in a store?
• What are the costs to return an item?
• My purchased item is damaged, what should I do?

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Product

• Which size should I get?
• Can you give more information about a specific product or brand?
• The item I want is out of stock. Will it be restocked?
• How do I take care of my items?

Discount

• How does the newsletter discount work?
• Can I request a discount code?

Account

• What are the benefits of having an account?
• Do I have to create an account to order something online?
• How do I create an account?
• How do I delete an account?

Warranty

• Will I receive proof of warranty with my order?
• How long does my warranty last?
• My item is faulty. What do I do now?